Refund policy

At Growing Goals Co. we want you and your child to love your purchase. This policy explains your options if something isn't right. It sits alongside - and does not limit - your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Your rights under the Consumer Guarantees Act

Our products come with guarantees that cannot be excluded under NZ consumer law. If a physical product is faulty, not of acceptable quality, or does not match its description, you are entitled to a remedy - a repair, replacement or refund - depending on the nature of the problem.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or you received the wrong item, please email hello@growinggoals.co.nz within 14 days of delivery with your order number and a photo. We'll arrange a replacement or full refund (including return postage for faulty items) as quickly as we can.

Physical products - change of mind

New Zealand law does not require retailers to accept change-of-mind returns, but we're happy to help. We accept returns of physical products (journals, acrylic savings containers and sticker sheets) within 14 days of delivery, provided they are unused, unopened and in original condition and packaging. Return postage is at your cost and original shipping is non-refundable. Please contact us before sending anything back.

Digital downloads & printables

Our printables (Goal Tracker, Chore Chart, Savings Challenges and bundles) are delivered instantly as digital files. Because these cannot be returned once accessed, all sales of digital products are final and non-refundable for change of mind - this is disclosed here and at checkout. If a file won't download or is faulty or not as described, email us and we'll fix it or refund it.

How to make a return or claim & refunds

Email hello@growinggoals.co.nz with your order number and details (plus photos for damaged items). Approved refunds are made to your original payment method in NZD, usually within 5–10 business days of us receiving the item or approving your claim; your bank may take additional time.